While the experts are concerned about the recovery of the industry as a whole, the owners’ worries are a bit more focused.
Primarily, they think about all the time and money they need to invest for their establishment to be fully operational again.
And what happens if customers don’t return?
As research showed so far, customers are still reluctant to come back. Up to 80% claim they will continue to order delivery even if everything is reopened.
Around 17% said they need are waiting for a vaccine in order to feel comfortable eating out and traveling. The vaccine recently became available but it might be some time until it is widely used.
So, is there hope for a bright and profitable future of the industry?
Absolutely! However, some long-term changes have to be implemented.
Aside from safety measures that have been used so far (gloves, masks, physical distance, etc), there is an urgent need for additional reliance on modern technology in order to further reduce human-to-human contact.
That means investing in online payment software, keyless entries, digital menus, service bots, sensor-operated appliances, etc.
As long as the industry is ready to adapt, there are good odds for survival.
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